Privacy Policy

Last Updated: July 15, 2025

At A Place-2-Live, Inc. (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, https://www.aplace-2-live.org/ (the “Site”), and any related services. By using this Site, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information directly from you through our online intake form and other voluntary communications. This may include, but is not limited to:

• Full name

• Email address

• Phone number

• Physical address

• Housing situation details

• Household income

• Employment status

• Number of household members

• Housing service needs and preferences

• Any other details relevant to our intake and assistance process

We may also automatically collect limited technical information such as your IP address, browser type, and the date and time of your visit for basic operational and security purposes.

2. How We Use Your Information

The personal information you provide is used for the following purposes:

• To evaluate your eligibility for housing assistance programs

• To contact you regarding your application, status, or eligibility updates

• To provide follow-up services and program communications

• To maintain internal records and fulfill reporting requirements for audits or grants

• To improve our services and website functionality

We do not use your information for marketing unrelated to our nonprofit mission, nor do we use it for automated decision-making or profiling.

3. Legal Basis for Processing (California Residents)

Under the California Consumer Privacy Act (CCPA), we collect and process your personal information only as necessary to provide our nonprofit services or as required by law. We do not sell your personal information, as defined by CCPA, and we honor all verifiable consumer rights under California law.

4. Email Communications

We use your email address to communicate essential updates related to your housing application and, with your consent, to send occasional newsletters or program updates via our third-party provider, Constant Contact. You can opt out of email communications at any time by clicking the “unsubscribe” link provided in our emails or by contacting us directly.

5. Data Storage & Retention

We retain application data, intake records, and email contact information indefinitely unless otherwise required by law, a funding agreement, or unless you request deletion. We retain this data to improve our services, ensure compliance with housing assistance guidelines, and maintain necessary records for accountability and auditing.

6. Data Sharing and Disclosure

We do not sell, lease, or share your personal information with any third parties for marketing purposes. In limited cases, we may disclose personal information to:

• Government or funding agencies for compliance and grant verification purposes

• Legal authorities if required by law, court order, or subpoena

• Contractors or service providers who assist us in operating our website or conducting our programs (and who are bound by confidentiality obligations)

All third-party disclosures are limited to what is necessary to perform their specific function and are subject to strict privacy and security requirements.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and to help us better understand how visitors interact with our services. These cookies allow us to collect basic analytics data such as pages visited, time spent on the site, and the type of device or browser used. This helps us improve our website performance, accessibility, and content.

In addition, we use cookies to help personalize your experience and streamline our intake process. For example, cookies may help us pre-fill forms, remember previous interactions, or tailor content based on your needs to determine what type of housing assistance may be most relevant to you.

We do not use cookies for advertising or behavioral profiling, and we do not sell or share cookie data with third parties for marketing purposes. You can manage or disable cookies through your browser settings. However, disabling cookies may affect how certain features of the Site function.

Third-party services embedded in our website, such as YouTube, may also set their own cookies in accordance with their own privacy policies. We encourage users to review those policies separately.

8. Data Security

We use Secure Socket Layer (SSL) encryption to protect data transmitted via our website. Internally, we limit access to personal information to authorized personnel only and employ physical, electronic, and administrative safeguards to protect against unauthorized access, loss, or misuse.

Despite our efforts, no data transmission or storage can be guaranteed to be 100% secure. By submitting your information, you acknowledge and accept this risk.

9. Your Rights and Choices

As a California resident, you have the right to:

• Request access to the personal data we hold about you

• Request correction or updates to your personal data

• Request that we delete your data, subject to certain legal or operational limitations

• Opt out of any future communications

To exercise your rights, please contact us at info@aplace-2-live.org or call us at 707-553-RENT (7368). We may ask you to verify your identity before fulfilling your request.

10. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without the involvement or consent of a parent or legal guardian, as required by law. If you are a parent or guardian and believe your child has submitted information to us without your permission, please contact us and we will promptly address the matter in accordance with applicable laws.

11. Links to Other Websites

Our Site may contain links to external websites. We are not responsible for the content or privacy practices of such third-party sites. We encourage you to read their privacy policies before submitting any personal information.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will revise the “Last Updated” date at the top of this page. Continued use of the Site constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@aplace-2-live.org

Phone: 707-553-RENT (7368)

Mailing Address: A Place-2-Live, Inc., 301 Georgia Street, Suite 215, Vallejo, CA 94590